Development of the Instrument Patient Satisfaction for Pharmaceutical Services in Hospital
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Published:
May 5, 2015
Keywords:
instrument development, patient satisfaction, hospital pharmacy, clinical pharmacy.
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Abstract
Instrument to assessing patient satisfaction to hospital pharmacy services has developed. The instrument consists of two dimensions which are friendly explanation and managing theraphy. The result of instrument developing are a instrument which have fair to good of the level of agreement (ĸ = 0.53), fair to good validity (r > 0.632) and good reliability (cronbach alpha = 0.97).
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How to Cite
Almasdy, D., Yulihasri, Y., & Putri, D. D. (2015). Development of the Instrument Patient Satisfaction for Pharmaceutical Services in Hospital. Jurnal Sains Farmasi & Klinis, 1(2), 170–175. https://doi.org/10.29208/jsfk.2015.1.2.32
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Research Articles
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References
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2. Supranto, J. 2001. Pengukuran tingkat kepuasan pelanggan. PT.Rineka Cipta: Jakarta.
3. Larson L, Mackeigan L. 1989. Development and validation of an instrument to measure patient satisfaction with pharmacy services. Med Care, 522-536.
4. Larson L, Rovers J, Mackeigan L. 2002. Patient satisfaction with pharmaceutical care: update of validated instrument. J.Am. Pharm Assoc, 44-50.
5. Azuka C, Enato F, Obehi A. 2004. Assessment of patient satisfaction with pharmaceutical services in a Nigerian teaching hospital. The International Journal of Pahrmacy Practice, 7-12.
6. Azeredo T, Maria A, Vena L, Angela E, Monica R. 2009. User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: Validity and Reability Issue. Cad Saude Publica, 1597-1609.
7. Zoran S, Bogdan V, Aleksandra K, Zorica N, Ljubica S. 2010. Assessment of patient satisfaction with pharmaceutical community services in Republic Macedonia. Macedonian Pharmaceutical Bulletin, 23-28.
8. Paul K, Gray C. 2008. SPSS 15 Made Simple. Psychology Press. New York.
9. Singgih S. Panduan lengkap menguasai SPSS 16. Elex Media Komputindo. Jakata. 2008.
10. Danang, S. 2010. Uji Khi Kuadrat dan Regresi untuk Penelitian Edisi I. Graha Ilmu: Yogyakarta.