The Causes of Long Waiting Times for Outpatient Pharmaceutical Prescription Services at Hospital “X” in Padang

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Published: Dec 30, 2022
DOI: https://doi.org/10.25077/jsfk.9.sup.208-220.2022
Keywords:
Outpatient Pharmacy, Non-compound, Medication, Waiting Time

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Adila Kasni Astiena
Prodi Ilmu Kesehatan Fakultas Kesehatan Masyarakat Universitas Andalas
Mutia Khairunnisa
Kamal Kasra
Fadilla Azmi

Abstract

Outpatient pharmacy services in a hospital shows the quality of health service to the community. Data from the internal quality assurance report of Hospital â€X†in Padang showed that only 93.76% of non-compounded medication and 94.6% of compounded medication recipes met the waiting time standard. This study aimed to analyze the causes of the long waiting time for outpatient pharmacy services at Hospital “Xâ€. The type of this research was a mix-method sequential type explanatory, conducted from February until May 2022. The quantitative design was a cross-sectional study of 141 for non-concoction and 35 for compounded medication recipes determined by quota sampling. Qualitative research was conducted on seven informants by purposive sampling. Observation, in-depth interviews, and document review collected data. Results showed that the average waiting time was 84.19 (standard ≤30) minutes for non-concoction and 164.58 (standard ≤60) minutes for compounded medication recipes. The causes of the long waiting time were a need for more staff, prescriptions outside the hospital formulary, equipment errors, and medicines delivery delays. There should be a job redesign by rearranging the shift picket for pharmacy staff, regular equipment maintenance, and updating standard operating procedures related to medicines delivery to the patients.


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How to Cite
Astiena, A. K., Khairunnisa, M., Kasra, K., & Azmi, F. (2022). The Causes of Long Waiting Times for Outpatient Pharmaceutical Prescription Services at Hospital “X” in Padang. Jurnal Sains Farmasi & Klinis, 9(sup), 208–220. https://doi.org/10.25077/jsfk.9.sup.208-220.2022
Issue
Vol. 9 (2022)
Section
Research Articles
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